Frequently Asked Questions
We’ve Provided Answers to Some of the Most Commonly Asked Questions for Our Services:
What Services Do You Provide?
Complete Computer Repair | Spyware | Adware | Malware | Virus Removal | Data Recovery | Business Cable Solutions | Business Technology Needs | System Configuration | System Design | IT Business Needs
At GEM Systems, we understand your computer(s) and communication needs are absolutely crucial! Our expertise lies in technical support, networking, and printer administration, making us the ideal choice for all of your information technology planning. With over 23 years of experience and an extensive affiliate network, we are expertly equipped to handle all of your requirements! For more details, please visit our Business Services Page or Residential Services Page.
How Much Will This Cost Me?
Your initial consultation is free! We will set up a convenient time — on your schedule, not ours — and we will come to you. Once we have evaluated your needs, we’ll provide you with a recommendation and quote. Your quote will be based on your choices, so the cost will never leave your bottom line out of the equation!
What Vendors Does GEM Systems Use?
What Kind of Hardware Do You Install?
We sell a wide range of technology-related equipment, including workstations/servers, firewalls, printers, and more. We carry HP, Dell, Seagate, Lexmark, and more — the brands you know and trust. The name-brand hardware we sell is backed by major national vendors, ensuring fast and effective problem resolution in the event of hardware failure. If you have specific performance requirements, we can also customize any machine to your specifications.
GEM Systems Credentials
Microsoft Certified – Professional
CompTIA A+ Certified
Cisco Certified
Certified Network Technicians
Microsoft Certified System Engineers
What Our Customers Say About Us…
We take computer issues, computer builds, cyber security, and networking seriously, especially since computers and technology are a part of our every day lives, whether it’s personal or for business. That is why our customers can depend on us for superior customer service and results with solutions that fit what you need with your budget in mind.
★★★★★
GOOGLE REVIEW:
I write very few reviews because I value my reputation but Greg & Gem Systems have been great to work with. They have bent over backwards to resolve my many laptop, desktop and networking issues quickly. Within a year Gem Systems have become a very valuable part of our support system. Small Business need someone like Greg to call. Thank you Greg for the excellent work you do.
Sincerely,
Steve Heaberlin
Owner Trusted Health Insurance Solutions,
Rock Hill, SC
★★★★★
GOOGLE REVIEW:
I contacted Gem Systems about a keyboard replacement issue. The call was answered promptly and professionally and the gentleman dove right into my issue. ‘Greg’ was friendly, extremely helpful and honest and gave me a perfect recommendation to assist with my computer issue. His recommendation wasn’t in his interest BUT he steered me in a better direction for my specific issue. He truly went above and beyond to find the best solution for my needs. Because of that professionalism and honesty, I feel confident he can handle any future computer needs I can give him.
Barbara Walters
★★★★★
GOOGLE REVIEW:
I recently dug a old Dell tower out of my closet that had been collecting dust for the past 5 years to backup old pics and movies that were on it. Upon firing it up I noticed it required a password to open Windows, and I thought oh no… I will never remember what the password is. I thought for sure I had lost all of my photos and movies that were on there from many years ago. After trying over a few hundred times to open it I finally gave up and decided to look up a computer specialist to help me out. I was so fortunate to find Gem Systems, they said to bring it in and they will try to get it figured out. The next day I dropped it off in the AM and by that evening they called and said they were able to get in it and recover my data. I am forever grateful that they were able to help me out and give me back my memories of times gone by. I would highly recommend them for any computer needs and will definitely be going back to them for any future problems I may have. I would give 10 stars if I could! Thank you so much!
T P
★★★★★
GOOGLE REVIEW:
I had several problems with printers, routers and connection to my TV. Gem Systems was very prompt in sending Chris out to address these problems. Chris was very knowledgeable and made all the necessary adjustments to have all my devices working properly. I would highly recommend Gem Systems for all of your IT solutions.
Blackhawk Ranch
★★★★★
GOOGLE REVIEW:
Greg, delivered excellence today. I needed urgent help to fix a jammed power button on my laptop due to a bent metal frame (HP Spectre). My dog knocked it off the couch. Greg manipulated the bent frame so the power button could work properly. Thank you, sincerely. 10/10
Dale Thomas
★★★★★
GOOGLE REVIEW:
I have a gaming pc which also functions as my work computer for digital art. The power supply failed and when I needed it up and running the same day Gem Systems were the only ones I contacted who could accommodate me. I went in at 9am and by 10am my pc was good as new with a new power supply and I was on my way. Really nice guys and I will definitely go back for tune ups and if anything else pressing arises.
Michael Lopez-Ibanez
The #1 Choice for Your Computer Needs in the Greater Charlotte Area
Residential and small business computer services to get and keep you running! Whether you work from home, run a small business, or are a student in school we are your Charlotte, Rock Hill, Fort Mill, and Lake Wylie Computer Guys!